ITIL Foundation (Version 5) practice exam

• Describe the ITIL Service Value System and how its components interact (BL2)
• Describe the seven guiding principles and their use (focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; optimize and automate) (BL2)
• Describe the six service value chain activities: plan, improve, engage, design and transition, obtain/build, deliver and support (BL2)
• Describe the continual improvement model and its application (BL2)

• Recall definitions: service, utility, warranty, customer, user, sponsor, service management (BL1)
• Describe value co-creation, outcomes, costs, risks, utility, warranty (BL2)
• Describe service offering, service relationship management, service provision, service consumption (BL2)

• Describe the four dimensions: organizations and people; information and technology; partners and suppliers; value streams and processes

• Describe the digital product and service lifecycle and its phases

• Describe value stream mapping and its role in managing digital products and services (BL2)

• Describe the role of AI in ITIL and responsible AI practice (BL2)

• Describe how ITIL relates to other widely-used IT frameworks (BL2)

How many questions are on the ITIL Foundation (Version 5) exam?

The ITIL Foundation (Version 5) exam has 40 questions with a 60-minute time limit. Skarp mock exams match that count and timing so practice feels like the real sitting.

What score do you need to pass ITIL Foundation (Version 5)?

You need 65% to pass. Skarp tracks a readiness score against that threshold, domain by domain, so you can see whether you are above the line before you book.

Which blueprint version does this cover?

Skarp maps every ITIL Foundation (Version 5) question to the official v5.0-thirdparty-novelvista blueprint from PeopleCert, across 7 exam domains. Questions are dated to their blueprint version, so you are never studying a retired syllabus.

Is the ITIL Foundation (Version 5) diagnostic free?

Yes. The diagnostic is free and needs no card. It takes about a minute and reports which of the 7 exam domains are already solid and which are not. Full prep — adaptive study guides and unlimited mock exams — needs Plus.

How much does the ITIL Foundation (Version 5) exam cost?

PeopleCert charges around $580 to sit ITIL Foundation (Version 5). That is the exam fee itself and is paid to PeopleCert, not to Skarp — which is why it is worth knowing you are ready before you book.