ITIL 4 Foundation practice exam

• Explain in detail: continual improvement (including the continual improvement model), change enablement, incident management, problem management, service request management, service desk, service level management

• Recall the purpose of: information security management, relationship management, supplier management, IT asset management, monitoring and event management, release management, service configuration management, deployment management, continual improvement, change enablement, incident management, problem management, service request management, service desk, service level management
• Recall definitions of: IT asset, event, configuration item, change, incident, problem, known error

• Describe the nature, use, and interaction of the seven guiding principles
• Explain the use of: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; optimize and automate

• Recall definitions: service, utility, warranty, customer, user, service management, sponsor (BL1)
• Describe value, organization, outcome, output, cost, risk, utility, warranty (BL2)
• Describe service offering, service relationship management, service provision, service consumption (BL2)

• Describe the four dimensions: organizations and people; information and technology; partners and suppliers; value streams and processes

• Describe the interconnected nature of the service value chain and how it supports value streams
• Describe the purpose of each value chain activity: plan, improve, engage, design & transition, obtain/build, deliver & support

• Describe the ITIL service value system

How many questions are on the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam has 40 questions with a 60-minute time limit. Skarp mock exams match that count and timing so practice feels like the real sitting.

What score do you need to pass ITIL4F?

You need 65% to pass. Skarp tracks a readiness score against that threshold, domain by domain, so you can see whether you are above the line before you book.

Which blueprint version does this cover?

Skarp maps every ITIL 4 Foundation question to the official v4.2.0 blueprint from PeopleCert, across 7 exam domains. Questions are dated to their blueprint version, so you are never studying a retired syllabus.

Is the ITIL 4 Foundation diagnostic free?

Yes. The diagnostic is free and needs no card. It takes about a minute and reports which of the 7 exam domains are already solid and which are not. Full prep — adaptive study guides and unlimited mock exams — needs Plus.

How much does the ITIL 4 Foundation exam cost?

PeopleCert charges around $500 to sit ITIL4F. That is the exam fee itself and is paid to PeopleCert, not to Skarp — which is why it is worth knowing you are ready before you book.